Marketing and Communications 1 Week

Delivering Great Customer Experience (Customer Care)

UGX 750,000 View Available Cohorts

Overview

The Delivering Great Customer Experience (Customer Care) programme equips professionals and their organisations with practical, results-driven skills through Ayad Consults' hands-on facilitation, delivered across our East African, Gulf, and Southern African training hubs.

Learning Objectives

Understand the core principles and frameworks underpinning Delivering Great Customer Experience (Customer Care).
Apply practical tools and techniques used in Marketing and Communications.
Develop the skills to implement Delivering Great Customer Experience (Customer Care) strategies within your own organisation.
Evaluate real-world case studies and translate lessons into an action plan.

Day 1

Introduction & Foundations

· Welcome, introductions and needs assessment
· Context and objectives of Delivering Great Customer Experience (Customer Care)
· Baseline knowledge and skills check

Day 2

Core Frameworks & Tools

· Key concepts and terminology
· Industry frameworks and models
· Guided walkthrough of core tools

Day 3

Practical Application & Case Studies

· Real-world case study analysis
· Applying frameworks to live scenarios
· Facilitator-led discussion

Day 4

Skills Workshop & Group Exercises

· Hands-on group exercises
· Peer review and feedback
· Role-play and simulation

Day 5

Review, Assessment & Certification

· Recap of key learning outcomes
· Practical assessment
· Action planning and certificate presentation

City	Dates	Availability
Arusha	11 Sep 2026 – 17 Sep 2026	Full — Join Waitlist	Reserve Seat →
Kampala	28 Dec 2026 – 3 Jan 2027	Seats Available	Reserve Seat →

Not quite the fit?

We can design a tailor-made version of this training for your team's dates, location, or focus.

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